Needs Attention
Needs Attention is the page in the app (at /review) that lists every template that needs
you to do something. The same list appears on the dashboard and in the sidebar popover.
What it lists
Section titled “What it lists”| Group | Meaning | Fix |
|---|---|---|
| A block changed | A block the template uses was edited after the template was published. See Staleness. | Re-publish |
| Behind in SendGrid | You published a newer version than the one in SendGrid. See Keep SendGrid in sync. | Re-push |
| Push failed | The template’s most recent push to SendGrid in the last 7 days failed. See Troubleshooting. | Fix the cause, then push again |
A template can appear in more than one group, because each problem needs a different fix.
Fixing items
Section titled “Fixing items”- One at a time. Every row has its own action, such as Re-publish or Re-push.
- In a batch. Block changes and SendGrid-behind rows have checkboxes, and every row starts ticked. The batch button reads Re-publish all N or Re-push all N when every row is ticked, and Re-publish N selected or Re-push N selected when you have unticked some. Batches ask you to confirm first.
- Failed pushes have no batch action, because each failure usually has its own cause.
The sidebar count
Section titled “The sidebar count”The Needs attention item in the sidebar shows how many items are waiting. It shows nothing at zero and caps at 99+. The count is worked out from the same rules as the list, so fixing an item lowers it straight away.
Nothing to dismiss
Section titled “Nothing to dismiss”Items cannot be dismissed or marked as read. An item disappears when the problem is fixed: the template is re-published, SendGrid is brought up to date, or a later push succeeds.